I’m a systems design researcher and service designer who builds clarity in complex environments. As a founding researcher and research leader, I’ve grown multiple research functions from zero to enterprise maturity, turning data and human insight into confident product decisions. My work connects people, systems, and business outcomes, reducing risk, guiding strategy, and accelerating responsible innovation across enterprise, AI, and large-scale product ecosystems. I design research frameworks and operations that scale, aligning global cross-functional teams and enabling AI-informed decision-making across complex systems. My focus areas include enterprise platforms, AI usability and ethics, and growth-focused research that drives adoption, retention, and expansion. I lead with clarity and action, creating research practices that simplify complexity and help organizations make high-stakes decisions with confidence. Expertise ✅ Building and scaling research functions from zero to enterprise maturity ✅ AI usability, trust, ethics, and responsible innovation ✅ Research strategy for complex enterprise systems (ERP, SaaS, automation) ✅ Growth research that drives adoption, retention, and product expansion ✅ Research operations, frameworks, and system-wide decision alignment ✅ Cross-functional leadership supporting global product, engineering, and design teams